Our warranties range from 5-Years to Lifetime on the motor and 1-Year on the components (such as switches, capacitors and light sockets) to the original owner with proof of purchase.
In the event that you have problems with your ceiling fan you can first contact the retail location you purchase the fan at or you can contact us toll free at 1-855-326-7352 to try to troubleshoot the issue via phone. Many times the issue can be resolved over the phone.
In the event that we are unable to diagnose and resolve the problem or if there is a defect we may request that the ceiling fan motor as well as the defective part be returned to us for review at either one of our retail locations or to our service facility. The cost of shipment will be the responsibility of the customer, if the item is covered under warranty we will ship the new item to you free of charge.
Prior to shipping to our service facility, please call toll free at 1-855-326-7352, for return authorization and instructions. Please pack the item carefully to prevent damage during shipping and insure the item for the original purchase price.